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Customer Service

Welcome to TravelSmith

We Are Here For You

Think of us as your personal travel consultants. Our expert outfitters take the guesswork out of travel, with detailed product information, packing tips and tricks, and helpful fitting advice to send you on your way, ready to take on the world in style.

We offer a 100% guarantee on every item we sell

If you are not fully satisfied with your order, let us know. We'll happily offer free exchanges or a full refund. No questions. No exceptions.

We are available to talk 7 days a week

We would love to hear from you.

Customer Service available from 7AM-2AM EST
24 hour phone orders 1-800-770-3387
24 hour fax orders 1-800-950-1656

Email us anytime


Order Department

TravelSmith Outfitters,
5568 West Chester Road,
West Chester, OH 45069

Contact Us By Phone, Fax
or Email

Customer Service

Available 7AM-2AM EST
7 days a week
24 hour phone orders
Phone: 800-770-3387
Fax: 800-950-1656

TravelSmith Corporate Offices

773 San Marin Drive,
Suite 2300
Novato, CA 94945

Public Relations

For public relations inquiries,
please click here