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Our Promise to You

100% Guarantee

TravelSmith products, seen on travelers around the world, are designed and tested to withstand the rigors of the road. We stand confidently and fully behind everything we sell. If - at any time - you are not totally satisfied with a TravelSmith product, we promise a complete refund. No questions. No exceptions.

100% Gaurantee

Free Exchanges

Get the perfect fit, color or style at no extra charge. Simply use the shipping label enclosed with your order. Customers from Alaska and Hawaii should call Customer Service at 800-770-3387. Offer valid up to three months from original purchase date.


Order Department

TravelSmith Outfitters,
5568 West Chester Road,
West Chester, OH 45069

Contact Us By Phone, Fax
or Email

Customer Service

Available 7AM-2AM EST
7 days a week
24 hour phone orders
Phone: 800-770-3387
Fax: 800-950-1656

TravelSmith Corporate Offices

773 San Marin Drive,
Suite 2300
Novato, CA 94945

Public Relations

For public relations inquiries,
please click here