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Returns & Exchanges

100% Guarantee

Our Promise to You

TravelSmith products, seen on travelers around the world, are designed and tested to withstand the rigors of the road. We stand confidently behind everything we sell. If you are not satisfied with a TravelSmith product, we offer an exchange or refund, except for Final Clearance items (which all have a price ending in $0.92).

Free Shipping on Exchanges

Get the perfect fit, color or style with free shipping on exchanges (domestic orders only), except for Final Clearance items (which all have a price ending in $0.92). Offer valid for 3 months after date of original order.

To ensure free shipping on your exchange, please use the shipping label enclosed with your order package. International customers and customers from Hawaii and Alaska please contact Customer Service (800-770-3387).


If you are making an exchange, there is no charge to return the item(s) and the new merchandise will be shipped to you for no additional shipping charge. Final Clearance items, indicated by a price ending in $0.92, may not be returned or exchanged.

If you are returning merchandise for a refund, there is a charge of $6.95 per package when using the label service. If a return label is not included with your order, please contact Customer Service (800-770-3387).

If you prefer, you may use the standard return label on the packing slip and pay for your own return shipping (and insurance) via the carrier of your choice.

Return package to:

Customer Returns Department
TravelSmith Outfitters
8879 Union Centre Blvd.
West Chester, OH 45069

Please send the item(s) you wish to ship back with the return form included in your original shipment, or use this Return/Exchange Form.


Order Department

TravelSmith Outfitters,
5568 West Chester Road,
West Chester, OH 45069

Contact Us By Phone, Fax
or Email

Customer Service

Available 1AM-8PM EST
7 days a week
24 hour phone orders
Phone: 800-770-3387
Fax: 800-950-1656

TravelSmith Corporate Offices

773 San Marin Drive,
Suite 2300
Novato, CA 94945

Public Relations

For public relations inquiries,
please click here