Returns & Exchanges
Our Promise to You
TravelSmith products, seen on travelers around the world, are designed and tested to withstand the rigors of the road. We stand confidently behind everything we sell. If you are not totally satisfied with a TravelSmith product, we promise to do everything we can to ensure your satisfaction.
Free Shipping on Exchanges*
Get the perfect fit, color or style with free shipping on all exchanges (domestic orders only).
To ensure free shipping on your exchange, please use the shipping label enclosed with your order package.*
If you are making an exchange, there is no charge to return the item(s) and the new merchandise will be shipped to you for no additional shipping charge.
If you are returning merchandise for a refund, there is $6.95 postage and insurance charge per package when using the label service.** If a return label is not included with your order, please contact Customer Service (800-770-3387).
If you prefer, you may use the standard return label on the packing slip and pay for your own return shipping (and insurance) via the carrier of your choice.
* International customers, please contact Customer Service (800-770-3387).
** Alaska, Hawaii and International customers, please contact Customer Service (800-770-3387).
Return package to:
Customer Returns Department
8879 Union Centre Blvd.
West Chester, OH 45069
Please send the item(s) you wish to ship back with the return form included in your original shipment, or use this Return/Exchange Form.