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Shipping & Processing

Shipping Rates & Services


We recommend our Standard Shipping service - low rates and dependable delivery normally within 3-7 business days, available for destinations within the continental US. We choose the best method - usually UPS or US Postal Service - to get your package to you as quickly as possible.

Purchase Total


To $25


$25.01 - $50


$50.01 - $75


$75.01 - $100


$100.01 - $150


$150.01 - $200


$200.01 - $300


$300.01 - $400


$400.01 & over


Order Status & Tracking

You can check on the status of your order and get an online tracking number for UPS deliveries online. Check Status

Special Considerations

Shipping to Hawaii or Alaska

Orders shipping to Hawaii or Alaska MUST ship via Express Service. Please allow 3-4 business days for delivery.

International Orders & Shipping

If you would like to place an international order, you may mail, fax, or phone in your order. Our fax number is 513-603-1492, and our telephone number is 513-645-4173. You can mail us at the following address:

5568 West Chester Road,
West Chester, OH 45069

Sorry, we are not currently able to place international orders online.

PO Boxes and Military Addresses

US Postal Service must be used for PO Box and APO/FPO addresses.

Weekend Delivery

Please note: UPS delivery times do not include Saturdays, Sundays or holidays, including expedited packages.


Items that are temporarily out of stock will show a backorder notice at time of order, with an estimated date of re-stocking. Backordered items will be shipped as soon as available and standard delivery times will apply, according to your selected delivery option. You will be notified via email when your item ships.

Returns and Exchanges

We promise a full refund if you are not totally satisfied at any time you own a TravelSmith product. For details and a downloadable Return/Exchange form, please see our Returns/Exchanges page.

Sales Taxes

Please add local sales tax of 7.5% for CA residents, or 5.5% for
OH residents.

Other Questions

Please email us at, or call customer service
toll-free at 800-770-3387


Order Department

TravelSmith Outfitters,
5568 West Chester Road,
West Chester, OH 45069

Contact Us By Phone, Fax
or Email

Customer Service

Available 1AM-8PM EST
7 days a week
24 hour phone orders
Phone: 800-770-3387
Fax: 800-950-1656

TravelSmith Corporate Offices

773 San Marin Drive,
Suite 2300
Novato, CA 94945

Public Relations

For public relations inquiries,
please click here